Tag Enforcement Systems, Inc. and its affiliates (“Tag” or the “Company”) are committed to responsible information-handling practices in relation to their SecurePark business.
The following privacy statements describe the different types of personal information the Company handles relating to the SecurePark Web sites and the SecurePark Service (as defined in the Web Site Privacy Statement) and the Company’s privacy practices with respect to such personal information.
a. implement methods to protect Personal Information;
b. establish methods to receive and respond to complaints and inquiries; and
c. establish methods of training staff and communicating to staff information about the Company’s policies and practices.
The Web Site Privacy Statement addresses the Company’s handling of personal information collected from visitors to the SecurePark Web sites and users of the SecurePark Service.
Questions about the Company’s information-handling practices as they relate to Tag Enforcement Systems, Inc., SecurePark Web sites and SecurePark Service should be directed to the Tag Privacy Office:
Email address: firstname.lastname@example.org.
Mail: 10558 – 115 Street NW, Edmonton Alberta T5H 3K6 CANADA.
SecurePark Service Web Site Privacy Statement
Privacy Statement Effective as of March 16, 2016
Tag Enforcement Systems, Inc. and its affiliates (“Tag” or the “Company”) are committed to protecting the privacy of individuals who visit the Company’s Web sites and individuals who register to use the Services as defined below. This Web Site Privacy Statement describes the Company’s privacy practices in relation to the use of the Company’s Web sites and the related applications and services offered by Tag under the “SecurePark” brand, and which applications and services are accessible via the Company Web site listed below or through Google Play™ Store (the “SecurePark Service” or our “Services”).
1. Web Sites Covered
This Privacy Statement covers the information practices of the Company’s Web sites that link to this Privacy Statement, including www.tagsystems.ca (collectively referred to as the “Company’s Web sites”). The Company’s Web sites may contain links to third party Web sites, applications and services. The information practices or the content of such other Web sites are governed by the privacy statements of such other Web sites. The Company encourages you to review the privacy statements of other Web sites to understand their information practices.
This Privacy Statement also covers the use of the SecurePark Service through applications on Devices and APIs. A “Device” is any device used to access the SecurePark Service, including without limitation a computer, mobile phone, tablet, or other electronic device. The Company will seek consent for the collection, use and disclosure of information before or at the time of collection. By consenting, you are consenting to the collection, transfer, processing, storage, disclosure and other uses described in this Privacy Statement.
An individual may withdraw consent at any time, subject to legal or contractual restrictions and reasonable notice. Upon withdrawal of consent, the Company will inform the individual of the implications of such withdrawal.
2. Information Collected and Purpose of Collection
INFORMATION YOU PROVIDE
Tag collects individually-identifiable information (“Personal Information”) from individuals who visit the Company’s Web sites (“Web Site Visitors”) and individuals who register to use the Services (“Customers”). When expressing an interest in obtaining additional information about the Services or registering to use the Services, Tag may require you to provide the Company with personal contact information, including your name, company name, phone number, and email address (“Required Contact Information”). When purchasing the Services, Tag may require you to provide the Company with financial qualification and billing information, such as billing name and address, credit card number, and the number of employees within the organization that will be using the Services (“Billing Information”). Tag may also ask you to provide, or otherwise allow you to share, additional information, which you may choose to share in your registration for or use of the Services (“Optional Information”). Required Contact Information, Billing Information, and Optional Information about Customers are referred to collectively as “Data About Customers”. Tag collects and stores information you provide or that we collect in order to administer our Services and/or as otherwise described in this Privacy Statement or our Terms of Service. The Company will only collect, use and disclose information to the extent that is reasonable in order to meet or achieve the identified purposes. The type of information collected will be consistent with the purposes for which that information is collected.
At the time of collection, the Company will document the purposes for which the information was collected. Upon request, the Company will explain the purposes for which the information is being collected, or refer the individual requesting the purposes to a designated person within the Company who will explain the purposes of collection.
Should a new purpose for use or disclosure arise, the information will not be used or disclosed without first identifying that new purpose to whom the information pertains and obtaining consent, except as otherwise permitted by relevant legislation.
As you navigate the Company’s Web sites or use the Services, Tag may also collect information through the use of commonly-used information-gathering tools, such as cookies and Web beacons (“Web Site Navigational Information”). Web Site Navigational Information includes standard information from your Web browser (such as browser type and browser language), your Internet Protocol (“IP”) address, HTTP header information, and the actions you take on the Company’s Web sites (such as the Web pages viewed and the links clicked). For additional information about the collection of Web Site Navigational Information by Tag.com and others, please review Section 3 of this Privacy Statement.
Web Site Navigational Information
Tag uses commonly-used information-gathering tools, such as cookies and Web beacons, to collect information from your Device as you navigate the Company’s Web sites, interact with e-mails sent by the Company on its own behalf, or use the Services (“Web Site Navigational Information”). This section describes the types of Web Site Navigational Information used on the Company’s Web sites and in connection with the Services, and how this information may be used.
The following sets out how Tag may use different categories of cookies and your options for managing cookies’ settings:
Type of Cookies
Required cookies enable you to navigate the Company’s Web sites and use its features, such as accessing secure areas of the Company’s Web sites and using the Services.
Because required cookies are essential to operate the Company’s Web sites and the Services, there is no option to opt out of these cookies. As noted above, if you disable your Web browser’s ability to accept cookies, you will be able to navigate the Company’s Web sites, but the functionality and features of the Services may be affected and you may not be able to successfully use the Services.
These cookies collect information about how Web Site Visitors use the Company’s Web site, including which pages Web Site Visitors go to most often and if they receive error messages from certain pages. These cookies do not collect information that individually identifies a Web Site Visitor. All information these cookies collect is aggregated and anonymous. It is only used to improve how the Company’s Web sites function and perform.
From time-to-time, Tag engages third parties to track and analyze usage and volume statistical information from individuals who visit the Company’s Web sites. Tag may also utilize Flash cookies for these purposes. Flash cookies are different from browser cookies because of the amount of, type of, and how data is stored.
To learn how to manage privacy and storage settings for Flash cookies click here. Various browsers may offer their own management tools for local shared objects.
Functionality cookies allow the Company’s Web sites to remember information you have entered or choices you make (such as your username, language, or your region) and provide enhanced, more personal features. These cookies also enable you to optimize your use of the Services after logging in. These cookies can also be used to remember changes you have made to text size, fonts and other parts of web pages that you can customize.
Tag may use local shared objects, also known as Flash cookies, to store your preferences or display content based upon what you view on the Company’s Web sites to personalize your visit.
To learn how to opt out of functionality cookies using your browser settings click here. Note that opting out may impact the functionality you receive when visiting the Company’s Web sites.
To learn how to manage privacy and storage settings for Flash cookies click here. Various browsers may offer their own management tools for local shared objects.
Analytics, Targeting and Advertising cookies
From time-to-time, Tag may engage third parties to track and analyze usage and volume statistical information from individuals who visit the Company’s Web sites, and to track the performance of the Company’s advertisements. For example, we use Google Analytics to improve our Web site performance and user experience, to conduct and measure the effectiveness of marketing efforts, and to enable the Company to track individuals across multiple devices. In these cases, cookies may collect and remember information such as which browsers have visited the Company’s Web sites. The information provided by the Company to third parties does not include personal information, but this information may be re-associated with personal information after the Company receives it. This information will not be sold to third parties, and will only be used for the purpose of improving the Services.
Third parties with whom the Company may partner to provide certain features on our Company’s Web sites or to display advertising based upon your Web browsing activity, may use Flash cookies to collect and store information.
To learn more about advertising networks and their opt out instructions, click here and here.
To learn how to opt out of these cookies using your browser settings click here, and to learn how to manage privacy and storage settings for Flash cookies, click here.
Cookies that are used as part of the Services (in the proxy) may include cookies of a third party Web site that is being co-browsed, for example, in order to deliver the Web site as intended by the third party Web site operator. The cookie practices of such Web sites are governed by their own respective privacy statements. The Company encourages you to review the privacy statements of other Web sites to understand their information practices.
Tag, or third parties with whom we contract, may use Web beacons alone or in conjunction with cookies to compile information about Customers and Web Site Visitors’ usage of the Company’s Web sites and interaction with emails from the Company. Web beacons are clear electronic images that can recognize certain types of information on your Device, such as cookies, when you viewed a particular Web site tied to the Web beacon, and a description of a Web site tied to the Web beacon. For example, Tag may place Web beacons in marketing emails that notify the Company when you click on a link in the email that directs you to one of the Company’s Web sites. Tag uses Web beacons to operate and improve the Company’s Web sites and email communications and track the clicking of links or opening of emails.
IP ADDRESSES, URLS, AND OTHER SITE DATA
Due to Internet communications standards, when you visit or use the Company’s Web sites, we automatically receive the URL of the Web site from which you came and the Web site to which you go when you leave the Company’s Web sites. We also receive your Device’s Internet Protocol (IP) address (or the proxy server you use to access the World Wide Web), your Device’s operating system, the type of Web browser you are using, and your Internet Service Provider (ISP). We may also collect information about the web page visited before or after you came to our website, information you search for on our website, locale preferences, identification numbers associated with your Devices, your mobile carrier, date and time stamps associated with transactions, system configuration information, metadata, and interactions with the Service. This information is used to analyze overall trends to help us improve the Services and to track and aggregate non-personal information. For example, Tag uses IP addresses to monitor the regions from which Customers and Web Site Visitors navigate the Company’s Web sites.
Tag may collect aggregated data regarding use of the Services and the Company’s Web sites including, without limitation, the number of Web Site Visitors to the Company’s Web sites, frequency and patterns of use, tag usage, and usage trends (“Aggregated Data”). Tag uses Aggregated Data as a statistical measure and not in a manner that would identify you personally. Aggregated Data enables us to determine how often certain parts of the Company’s Web sites or the Services are used so that we can improve them. Tag may make use of, or make such Aggregated Data available to, third parties, in any manner in our sole discretion.
SOCIAL MEDIA FEATURES
DO NOT TRACK
Currently, various browsers – including Internet Explorer, Firefox, and Safari – offer a “do not track” or “DNT” option that relies on a technology known as a DNT header, which sends a signal to Web sites’ visited by the user about the user’s browser DNT preference setting. Tag does not currently commit to responding to browsers’ DNT signals with respect to the Company’s Web sites, in part, because no common industry standard for DNT has been adopted by industry groups, technology companies or regulators, including no consistent standard of interpreting user intent. Tag takes privacy and meaningful choice seriously and will make efforts to continue to monitor developments around DNT browser technology and the implementation of a standard.
3. Use of Information Collected
The Company will only use or disclose information for the purposes for which it was collected, unless consent has been provided by the individual or as required by law.
USE OF DATA ABOUT CUSTOMERS
Data About Customers. The Company uses Data About Customers to perform the services requested. For example, if you fill out a “Contact Me” Web form, the Company will use the information provided to contact you about your interest in the Services. The Company may also use Data About Customers for marketing purposes. For example, the Company may use information you provide to contact you to further discuss your interest in the Services and to send you information regarding the Company, its affiliates, and its partners, such as information about promotions or events. Data About Customers may also be used: (i) to provide and improve our Services, (ii) to administer your use of our Services, (iii) to recommend follow-up reminders, assign tasks, or personalize the Service, and (iv) to provide or offer software updates and product announcements. If you no longer wish to receive marketing or non-transactional communications from us, please follow the “unsubscribe” instructions provided in any of those communications, or update your account settings information.
Web Site Navigational Information. Tag uses Web Site Navigational Information to operate and improve the Company’s Web sites. The Company may also use Web Site Navigational Information alone or in combination with Data About Customers to provide personalized information about the Company.
Geo-Location Information. Some Devices allow applications to access real-time location-based information. We may use some of the information we collect from a Device, such as the Device’s IP address, to approximate a Device’s general location. We do not collect specific geo-location data (such as GPS information) from your Device via SecurePark mobile apps without your permission as the relevant Customer.
Analytics. We also collect some information (ourselves or using third party services) that requires using logging and cookies, such as IP address and other Web Site Navigational Information, which can sometimes be correlated with Data About Customers. We use this information for the above purposes and to monitor and analyze use of the SecurePark Service, for the SecurePark Service’s technical administration, to increase our Services’ functionality and user-friendliness, to verify users have the authorization needed for our Services to process their requests, and for advertising purposes.
SHARING OF INFORMATION COLLECTED
Within the Company. Only those employees of the Company who require access for business reasons or whose duties reasonably so require shall be granted access to information about individuals.
No Sale of Data About Customers. We do not sell Data About Customers to third parties.
Service Providers, Business Partners and Others. We may use certain trusted third-party companies and individuals to help us provide, analyze, and improve the SecurePark Service (including but not limited to data storage, maintenance services, database management, web analytics, payment processing, and improvement of our Services’ features). These third parties may have access to your information for purposes of performing these tasks on our behalf and under obligations similar to those in this Privacy Statement.
Tag may share Data About Customers with Tag’s contracted service providers, such as payment processors, so that these service providers can provide services on our behalf. Without limiting the foregoing, Tag may also share Data About Customers with Tag’s service providers to ensure the quality of information provided, and with third-party social networking and media Web sites, such as Facebook, for marketing and advertising on those Web sites. Unless described in this Privacy Statement, Tag does not share, sell, rent, or trade any information with third parties for their promotional purposes.
From time to time, Tag may partner with other companies to jointly offer products or services. If you purchase or specifically express interest in a jointly-offered product or service from Tag, Tag may share Data About Customers collected in connection with your purchase or expression of interest with our joint promotion partner(s). Tag does not control our business partners’ use of the Data About Customers, and their use of the information will be in accordance with their own privacy policies. If you do not wish for your information to be shared in this manner, you may opt not to purchase or specifically express interest in a jointly offered product or service.
Compliance with Laws and Law Enforcement Requests; Protection of Tag’s Rights. We may disclose to third parties data stored in your SecurePark Service account and information about you that we collect or have collected when we have a good faith belief that disclosure is reasonably necessary to (a) comply with a law, regulation, or compulsory legal request, such as to comply with a subpoena; (b) protect the safety of any person from death or serious bodily injury; (c) prevent fraud or abuse of Tag, SecurePark Services or its users; or (d) to protect Tag’s rights.
Business Transfers. If we are involved in a merger, acquisition, or sale of all or a portion of our assets where Tag is not a surviving entity, information we have collected may be transferred as part of that transaction. Individual consent will be sought prior to such information being transferred.
Tag Affiliates. The Company may share Data About Customers with other Tag companies in order to work with them, including affiliates of the Tag corporate group. For example, the Company may need to share Data About Customers for customer relationship management purposes.
4. Correcting and Updating Your Information
The Company will make the following information available upon request:
a. The name or title, and the address, of the person accountable for the Company’s policies and practices and to whom complaints or inquiries can be forwarded;
b. The means of gaining access to information held by the Company;
c. A general description of the type of information held by the Company, including a general account of its use;
d. A copy of any information available explaining the Company’s policies, stdnards or codes; and
e. What information is made available to related organizations.
Customers who are registered users may review, update, change or delete certain Personal Information, Required Contact Information, or Billing Information provided in your registration or account profile by changing your account settings. To update a user profile, please login to the SecurePark Service with your applicable username and password and edit your user settings. To request to update Billing Information or have your registration information deleted, or to discontinue your account, please email billing@Tag.com. Requests to access, change, or delete your information will be handled within 30 days. If we are unable to remove your information, we will make reasonable efforts to let you know and indicate the reason why. You may also wish to contact the system administrator for your instance of the Services for assistance in correcting or updating your information.
The Company reserves the right to refuse to provide access to information in circumstances where providing access would reveal information about a third party, if the release of the information could affect the security of an individual, or if the information is subject to privilege.
OPTIONAL :Upon request, the Company shall provide an account of the use and disclosure of Personal Information and, where reasonably possible, shall state the source of the information. In providing an account of disclosure, the Company shall provide a list of organizations to which it may have disclosed Personal Information about the individual when it is not possible to provide an actual list.
5. Challenging Compliance
The Company shall maintain procedures for receiving and responding to complaints or inquiries about policies and practices relating to the handling of information.
The Company shall inform individuals who make inquiries or lodge complaints of the existence of relevant complaint procedures.
The Company shall investigate all complaints made through the proper complaint procedure. Where compliants are justified, the Company will take the necessary steps to remedy the contravention.
The individual(s) appointed by the Company as responsible for compliance with this Privacy Statement shall investigate all complaints concerning compliance. The individual(s) appointed as responsible for compliance may seek external advice where appropriate prior to providing a final response to individual complaints.
The Company shall investigate all complaints concerning compliance with this Privacy Statement . If a complaint is found to be justified, the Company shall take appropriate measures to resolve the complaint. This may include, but is not limited to, amending this Privacy Statement and its practices and procedures.
6. Data Retention
. The Company will only retain information for so long as it is necessary to fulfill the purposes for which it was obtained.
Information which the Company no longer needs to retain shall be destroyed, erased or made anonymous in a secure manner [OPTIONAL in accordance with the Company’s retention policies].
The Company shall use care in the disposal or destruction of information so as to prevent unauthorized parties from gaining access to the information.
7. Public Forums and Blogs
Tag may provide bulletin boards, blogs, or chat features on the Company’s Web sites. Any Personal Information you choose to submit in such a forum may be read, collected, or used by others who visit these forums, and may be used to send you unsolicited messages. Tag is not responsible for the Personal Information you choose to submit in these forums. To request removal of your Personal Information from our blog or community forum, contact us at privacy@SecurePark.com. In some cases, we may not be able to remove your Personal Information. If this is the case, we will let you know and indicate why.
Tag posts Customer testimonials on the Company’s Web sites that contain information such as Customer names and titles of Customer personnel. Tag obtains the consent of each Customer prior to posting any information on such a list or posting testimonials.
8. International Transfer of Information Collected
To facilitate the Company’s global operations, the Company may transfer and access Data About Customers from around the world, including the United States and other countries in which the Company has operations. This Privacy Statement shall apply even if Tag transfers Data About Customers to other countries. For European Web Site Visitors, please note that your Personal Information may be transferred outside of the European Economic Area (“EEA”). By visiting the Company Web sites, you agree to Tag transferring your Personal Information outside the EEA.
9. Communications Preferences and Choice
The Company offers Web Site Visitors and Customers who provide contact information a means to choose how the Company uses the information provided. You may manage your receipt of marketing and non-transactional communications using the preference settings available through the Services, if any or by clicking on the “unsubscribe” link located on the bottom of the Company’s marketing emails. Additionally, you may send a request specifying your communications preferences to unsubscribe@Tag.com. Customers cannot opt out of receiving transactional emails related to their account with Tag or the Services.
10. Customer Data
As part of using our Services, Customers may submit electronic data or information to the Services (“Customer Data”) which may include Personal Information. The Company generally has no direct relationship with the individuals to whom Customer Data may pertain, which we process on the behalf of our Customers. Any uses of Customer Data by the Company are done so pursuant to the Company’s Terms of Service or a subscription agreement in place between the Company and the relevant Customer (or his/her organization), which exclusively govern the Company’s treatment of Customer Data and supersede this Privacy Statement in case of conflict, or as required by law.
If Personal Information pertaining to you as an individual has been submitted to us by a Customer as Customer Data and you wish to exercise any rights you may have to access, correct, amend, or delete such data, please inquire with the Customer (or his/her organization) directly. If an authorized Customer requests that we update or remove the data in question and the Customer has no ability to do so via use of the Services, we will acknowledge their request within 30 business days.
If you are a user of the SecurePark Service, you may use functionality to facilitate the removal of certain data you submitted to your account via the SecurePark Service.
The Company takes precautions, including administrative, technical, and physical measures – to help safeguard Data About Customers against loss, theft, and misuse as well as unauthorized access, disclosure, alteration, and destruction. While we follow generally accepted standards to protect information submitted to us, including the use of secure socket layer (SSL) technology, no method of storage or transmission is 100% secure. Users are solely responsible for protecting their passwords, limiting access to their Devices, and signing out of the Services after their sessions.
The Company will ensure that all employees with access to information of individuals shall be required as a condition of employment to respect the confidentiality of such information and that all employees are aware of the importance of maintaining the confidentiality of such information as part of training requirements.
The SecurePark Service is not directed to persons under the age of 18. We do not knowingly collect personally identifiable information from children under the age of 18. If a parent or guardian becomes aware that his or her child has provided us with Personal Information without the parent’s consent, he or she should contact us at email@example.com. If we become aware that a child under the age of 18 has provided us with Personal Information, we will take steps to delete such information from our files.
13. Mobile Applications
Without limiting the generality of this Privacy Statement, in addition to information gathered through its Web sites or submitted to its Services, Tag may obtain information through applications (“Mobile Applications”) that Customers or their authorized individuals (“Users”) download to, and run on, their mobile devices (“Mobile Devices”).
Tag may process, and Mobile Applications provided by Tag may obtain information from, or access data stored on, Users’ Mobile Devices to provide services related to the relevant Mobile Application. For example, with your permission, a Mobile Application may: access a camera on a User’s Mobile Device to enable the User to upload photographs to the Services; access Bluetooth settings and transmit data via Bluetooth (e.g., to print violations or receipt), or; access the specific geolocation of a User’s Mobile Device (e.g., via GPS) to enable the User to use Mobile Application functionality that geo-sorts prepopulated locations or sends geolocation information to the SecurePark Service. Information obtained to provide Mobile Application services may include information obtained in preparation for anticipated updates to those services. Mobile Applications may transmit information to and from Mobile Devices to provide the Mobile Application services.
Mobile Applications may provide Tag with information related to Users’ use of the Mobile Application services, information regarding Users’ computer systems, and information regarding Users’ interaction with Mobile Applications, which Tag may use to provide and improve the Mobile Application services. For example, all actions taken in a Mobile Application may be logged, along with associated information (such as the time of day when each action was taken). Tag may share anonymous data about these actions with third party providers of analytics services. In addition, if a User downloads a Tag Mobile Application after clicking on a third-party mobile advertisement for the Mobile Application or for Tag, the third-party advertiser may provide Tag with certain information, such as the User’s Mobile Device identification information, which Tag may use to track the performance of its advertising campaigns.
Customers may configure Tag Mobile Application services, and the information processed by Tag or accessed or obtained by the Mobile Application on a User’s Mobile Device may be affected by the Customer’s configuration. In addition, if a Customer purchases more than one service from Tag and its affiliates, a Mobile Application may be designed to interoperate with those Services; for instance, to provide a User with access to information from any or all of those Services or to provide information from a User’s Mobile Device to any or all of those Services. Information processed by Tag, or accessed or obtained by the Mobile Application, on a User’s Mobile Device may be accessible to the Customer and its organization, depending on the intended functionality of the Mobile Application.
In addition to Mobile Applications offered by Tag, the Company may offer platforms for the creation of third-party Mobile Applications. When Users download, install, user, or otherwise interact with any third-party Mobile applications, third parties may obtain information from, or access data stored on, Users’ Mobile Devices. Tag’s Mobile Applications may also contain links or integrations to other third-party Mobile Applications Third parties’ use of information collected through third-party Mobile Applications is governed by their privacy statements. Tag encourages you to review their privacy statements to understand their information practices.
Notices and contractual terms related to a particular Mobile Application may be found in the End User License Agreement or relevant terms of service for that application. Tag encourages you to review the End User License Agreement or relevant terms of service related to any Mobile Applications you download, install, use, or otherwise interact with to understand that Mobile Application’s information practices. The Mobile Application’s access to information through a User’s Mobile Device does not cause that information to be “Customer Data” under Tag’s Master Subscription Agreement with the Customer or under this Privacy Statement, except as follows: to the extent that a User uses a Mobile Application to submit electronic data and information to a Customer account on our Services pursuant to the Customer’s Master Subscription Agreement with Tag (or a similar agreement that governs the Customer’s subscription(s) to Tag’s Services), that information constitutes “Customer Data” as defined in such agreement, and the provisions of that agreement with respect to privacy and security of such data will apply. Additional information about the Company’s privacy and security practices with respect to Customer Data is available on our website.
14. Contacting Us
Tag Enforcement appoints [insert position] as its Privacy Officer responsible for Tag Enforcement’s compliance with this Privacy Statement and relevant privacy legislation.
Questions regarding this Privacy Statement or the information practices of Tag’s Web sites should be directed to Tag Privacy at firstname.lastname@example.org or by mailing Tag Privacy Office, 10558 – 115 Street, Edmonton, Alberta T5H 3K6 CANADA.
15. Changes to this Privacy Statement
If we make a change to this Privacy Statement, we will provide you with notice (for example, by email, a sign-in notification, or some other means) prior to the change becoming effective. By continuing to use the Services after those changes become effective, you are agreeing to be bound by the revised Privacy Statement.